Where can I find Mattress World?
We are conveniently located in Philadelphia. Please click HERE for specific driving directions to our store.
Which credit cards are accepted at Mattress World?
We accept all major credit cards.
Can I finance my purchase through Mattress World?
Absolutely! Please contact one of our sales associates to discuss the various financing options we offer.
What discounts can Mattress World offer me?
We are committed to offering our customers the best quality at the lowest possible prices. We offer most major manufacturers at 20% to 40% lower than the suggested retail price. We are also constantly updating our Specials Section so we can save you even more money when you shop at Mattress World.
I would like to know about any sales or special events at Mattress World. Do you have a mailing list?
Of course! We want our customers to save as much as possible and are frequently emailing our loyal customers with information regarding sales, offers, and promotional specials. Click HERE to sign up for our mailing list, or call one of our sales associates.
Will Mattress World match this price I found online for another store?
At Mattress World, we are committed to offering the lowest possible price to our customers. If you find one of our products online for a lower price, we will match or beat the price! Email the link or advertisement to us at Sales@MattressWorldFurniture.com. Please note that our price match guarantee applies to the complete purchase price, including taxes and shipping. All prices and advertisements must be current. This offer does not apply to competitors’ prices offered as part of a clearance event or similar offering. The price can only be matched at the time of purchase.
How will my order be shipped?
Shipments in our local delivery area will arrive on our trucks. Shipments outside of our local delivery area will be handled by ABF Freight. Due to the size and nature of our products, someone must be present at the delivery address at the time of delivery. Customer service will contact you to schedule a delivery time.
How long will shipping take?
In Stock items can be shipped within 7-10 days of order. If your order requires a special order from the manufacturer, it may take 4-6 weeks, depending on the individual manufacturer. Our associates will do everything they can to get your purchase into your home as quickly as possible.
What do I do if the packaging is damaged when I receive it?
If the package appears to be damaged upon delivery, do not sign for the package. Refuse delivery and we will work with the manufacturer to replace the item as soon as possible.
What do I do if a part of my purchase is missing or damaged when I receive it?
Please check the literature that comes with your furniture. Often, the manufacturer prefers to be contacted directly in this situation. If the literature included in the packaging is missing or unhelpful, please contact us. Our associates are committed to helping you get the high quality furniture you deserve.
My purchase did not contain any assembly instructions. Can you help?
Your purchase, if it requires assembly, should have detailed instructions included in the package. If it does not, please send a copy of your receipt along with your contact information by email to Sales@MattressWorldFurniture.com. .
Do you offer any warranties?
Mattress World honors all manufacturers’ warranties. The terms of the warranty may vary depending on the manufacturer and type of furniture. Please examine the literature that came with your purchase and contact us at Sales@MattressWorldFurniture.com. for additional assistance.
What are your policies on returns, cancellations, and refunds?
Our policies regarding returns and exchanges are located HERE.
How can I know if a piece of furniture will fit in my home?
Our online catalog lists the dimensions of all of our products so you can be sure that your new purchase will fit perfectly in your home. Please click HERE to view our online showroom.
What is the best way to clean my new furniture?
Our upholstered furniture features a tag displaying the universal cleaning code. Please check underneath the cushions or the unit itself for this tag.
I recently damaged a piece of furniture I purchased from Mattress World in the past. Can you help me replace the part?
Depending on the extent of the damage and the specific damaged part, many manufacturers can replace a damaged part. Please contact us at Sales@MattressWorldFurniture.com. for assistance.
I want to touch up my furniture. Can you help me find the right paint or stain?
We carry touch-up paint and stain for many of our products. Please contact one of our associates for more assistance.
Can I order a custom piece of furniture?
While we love to accommodate our customers in any way possible, the sheer quantity of furniture sold through our store prevents us from taking custom orders. We strive to carry a variety of styles of furniture that will fit in beautifully with any home décor. Click HERE to visit our online showroom.